Frequently Asked Questions

Getting Started

  • All new projects begin with a consultation. This allows us to understand your goals, evaluate suitability, and outline the appropriate next steps before any design or installation work begins.

  • Yes. Our consultation process ensures alignment, clarity, and a structured foundation for every project we take on.

  • The consultation is ideal for clients who value thoughtful design, clear process, and long-term investment in their outdoor space.

  • No. Pricing and scope are discussed as part of the consultation process to ensure accuracy and alignment.

Services & Scope

  • We work on residential and select commercial or hospitality projects that align with our design-led approach and quality standards.

  • Yes. AurumScape operates as a design-led studio with integrated build and installation services.

  • Absolutely. Many projects integrate multiple services into a cohesive outdoor environment rather than treating elements as standalone features.

  • Yes. We often enhance, rework, or build upon existing outdoor spaces when conditions and scope align.

Process & Timeline

  • Following the consultation, we outline next steps, which may include design development, scope definition, or project scheduling depending on the nature of the project.

  • Timelines vary based on scope, complexity, site conditions, and availability. Project timelines are discussed once the scope is clearly defined.

  • Client involvement is collaborative but structured. Key decisions are made at defined stages to ensure clarity without unnecessary back-and-forth.

  • Yes. We coordinate design, materials, installation, and specialty elements to ensure consistency and quality throughout the project.

Pricing & Investment

  • Pricing is based on project scope, materials, site conditions, and complexity. Each project is evaluated individually.

  • No. Accurate pricing requires an understanding of your goals, site conditions, and design direction.

  • We are value-focused. Our work prioritizes quality, longevity, and thoughtful execution rather than lowest-cost solutions.

Locations & Availability

  • We currently serve projects in Kingston, Ocho Rios, Montego Bay, North Coast.

  • In select cases, projects outside our primary regions may be considered depending on scope and availability.

  • Yes. Initial consultations may be conducted virtually.

Communication & Next Steps

  • For general inquiries, partnerships, or existing client communication, please use our Contact page.

  • General inquiries are reviewed as they are received. Response timing may vary depending on current project commitments.

  • Your inquiry is reviewed and routed appropriately. New project requests are directed through the consultation process.

  • If you’re considering a new project, the best next step is to begin with a consultation.

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